TERMS & CONDITIONS 

 

EVENTS & WORKSHOPS 

No refunds, cancellations, exchanges or transfers. 

 

FLEXI MEMBERSHIP 

  • During the studio closure period you will receive:

    • No minimum sign-up period so you can cancel at any time.

    • ​Access to the 'Hark Yoga Live' Facebook group.

    • Memberships will automatically continue on a fortnightly basis until termination of the membership by either party.

  • The Flexi Membership allows you to attend unlimited online classes during your payment period and excludes attendance at events, workshops, retreats or other special events.

  • Flexi Members will receive a 10% discount off workshops and merchandise. 

  • Fortnightly fees will be deducted via client authorised automatic credit card or nominated bank account. Payment in fortnightly increments by any other means is not permitted. 

  • Clients will be notified if their credit card or bank account payment fails to authorise for any reason, and a $5 administration fee will apply for every unsuccessful attempt to obtain payment.  Please note that if an authorised bank account is not provided within 7 calendar days of the original rejection date a $9.90 late fee will also be charged by Ezidebit directly and will not be absorbed by Hark Yoga. Please note your bank statement will show "Ezidebit AU Newstead" for all Ezidebit payments and this will indicate your payment to Hark Yoga. 

  • All services will be deactivated if an account becomes more than 30 calendar days in arrears. 

  • Memberships may not be shared or transferred.  

  • To suspend or cancel your direct debit, you must email admin@harkyoga.com.au at least 48 hours in advance of your next billing date in order for your request to be effective from the next billing cycle. Billing date is based on your activation date. 

  • Direct Debits may be suspended up to twice per year in writing to admin@harkyoga.com.au for a minimum of two weeks and a maximum of six weeks.  

 

CLASS PASSES /  6 MONTH PASS /  12 MONTH PASS

  • Class packs, class passes, and 6 & 12 month passes exclude attendance at events, workshops, retreats, or other special events.  

  • 6 & 12 month unlimited pass holders will receive a 10% discount off workshops and merchandise.

  • 10 class passes have an expiry of 3 months and 20 class passes have an expiry of 6 months.  No extensions or suspensions applicable.

  • No transfers or refunds apply.   

  • All passes are activated from the date of first visit.  

 

14 DAY INTRODUCTION PASS 

  • The Intro Pass is valid for 14 days from the pass activation date. The activation date is the date of the first class booked or attended on the pass. 

  • The Intro Pass allows you to attended an unlimited number of regularly scheduled classes during the pass activation period of 2 weeks. 

  • The Intro Pass is available for new members, once only. 

  • No transfers, refunds, extensions or suspensions apply.

 

CANCELLATION POLICY 

  • You may cancel a class reservation up to 2 hours before the class start time FREE of charge.  

  • If you late cancel within the 2 hour window or do not show up to the class start time: 

  • For class passes and class packs, you will forfeit your booked class when you late cancel or for non-attendance 

  • For 6 & 12 Month and Flexi Membership pass holders, if you late cancel 3 times within a week, our system will apply a $10 booking fee to your account; if we don't have your account details, the system will pause your account and apply a $10 booking fee. You may pay the booking fee via email request or at the studio at any time. Once you have paid the booking fee your reservation functionality will be restored. 

 

STUDIO PROCEDURES 

  • To ensure students can practice peacefully and classes can start on time, the studio doors will be locked one minute prior to class commencing. If you are running a few minutes late, please notify our reception staff and they will do their best to fit you into the next class. 

  • Our studio space is a mobile free zone. It is for this reason we request you turn your mobile phone off and leave it in the pigeon holes provided. 

  • Our teachers carefully plan each class to try and give you the best overall experience which includes ensuring classes start and finish on time. To avoid disruption to other students, we request you do not leave a class before it finishes.  

 

GENERAL 

  • The timetable is subject to change and classes may be cancelled or moved to a different timeslot without notice. Hark Yoga is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason. 

  • Hark Yoga is not responsible for the safekeeping of your belongings. 

  • Hark Yoga reserves the right to refuse entry at any time. 

  • All purchases are final. Hark Yoga does not offer refunds on services or products for change of mind, injury, illness, change of address or any other reason. 

  • All passes and memberships are non-transferable or interchangeable.  

  • Passes and membership may not be shared. Anyone discovered sharing memberships will be denied entry and forfeit their pass or membership permanently. 

  • Prices may increase from time to time to reflect increases in costs and benefits. 

  • Concession rates are available at 10% off the full price of all regular yoga class pricing options. Concession rates are only available for purchase in the studio and are not offered in conjunction with any other special offer. Concession students must present proof of identification at time of purchase.